Call Center for Financial Services
Call Center for Financial Services
United Market Insight is proud to announce the upcoming Call Center for Financial Services 2012, 11th-12th June 2012,Praque, Czech Republic
Management of Financial Services has most pressing concerns such as call center profitability, agent career management, compliances and regulation, benchmarking new technologies and social media implementation. The combination of new technologies, growing social media uptake and the high regulated financial services industry can make it incredibly difficult for financial institutions to keep up with all the channels in this space, let alone offer a consistent level and method of communications with customers. Customers are demanding more transparency and service from their financial providers. Moving to one unified working environment where all channel communications are fed directly into the call center, will not only drive levels of customer satisfaction but boost customer retention.
This conference will help you and your company to find the best tools and solutions and provide an overview on how to implement a unified strategy across multimedia.
Date and location:
11 - 12 June, 2012
Praque, Czech Republic
Key benefits of attending:
- Find out how to introduce interactivity to call centers
- Learn how multiple engagement channels using Social Media will transform your call center results
- Experience how loyalty program for customers drive long-term engagement
- Transform your call center to a profit center by engaging qualitative metrics
Who should attend:
- VP Customer Service & Engagement
- VP Operations
- Senior Directors of Customer Care
- Head of CRM
- Head of Call Centers